Return Policy

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• Returned within 30 days of the delivery date
• In original, unused condition with all tags and packaging intact
• Accompanied by the original order receipt or proof of purchase
• Not a final sale or clearance item (marked items are non-returnable)

Non-Returnable Items

• Custom or personalized orders
• Final sale and clearance items
• Gift cards
• Items damaged through misuse or improper care

2. How to Initiate a Return

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed as follows:

• Refunds are issued to the original payment method within 5-7 business days
• Shipping charges are non-refundable unless the return is due to our error
• A restocking fee may apply to furniture and large items (up to 15%)
• You will receive a confirmation email once the refund has been issued

4. Exchanges

We offer free exchanges for size, color, or style variations of the same product. To request an exchange:

• Follow the same return process above and note your preferred replacement
• If the new item is more expensive, we'll charge the difference
• If the new item is less expensive, we'll refund the difference
• Exchanges are subject to stock availability

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange a free replacement or full refund — no need to return the damaged item in some cases. Please include:

• Your order number
• Photos of the damage or defect
• A brief description of the issue

Contact us at returns@verdecor.com or call 1-800-VERDE-01.

6. Return Shipping Costs

• Free return shipping on all eligible items within the US
• International returns: customer is responsible for return shipping costs
• Original shipping charges are non-refundable

7. Order Cancellations

Orders can be cancelled free of charge within 12 hours of placement. After 12 hours, the order enters processing and may not be cancellable. If your order has already shipped, please follow the standard return process once it arrives.

8. Contact Us

For any questions about returns, exchanges, or refunds, our customer care team is here to help:

• Email: returns@verdecor.com
• Phone: 1-800-VERDE-01 (Mon–Fri, 9am–6pm EST)
• Live chat available on our website during business hours